Privacy & Cookies Policy

Furnish is the furniture division of the Envoplan Group ("Furnish", "we", "us", "our"). This policy explains how we collect, use, and protect personal data when you visit envoplanfurnish.com, contact us, or use our services, and it explains your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Furnish is part of the Envoplan Group. For the purposes of data protection law, Envoplan Group is the data controller for personal data collected through this website. You can contact us at enquiries@envoplan.co.uk or by telephone on +44 (0) 20 8997 9656.

2. Information we collect

We collect information you provide directly to us, such as when you fill in an enquiry, quote request, or HUB access form. This may include your name, email address, phone number, school or organisation name, job role, and any details you share about your furniture requirements.

We also collect limited technical information automatically when you browse our site, including your IP address, browser type, device information, pages visited, and referring website, via cookies and similar technologies (see section 5).

3. How we use your information

• To respond to your enquiries and provide quotations
• To process and fulfil orders, deliveries, and installations
• To provide access to and support for the Furnish HUB customer portal
• To send you information you have requested, such as catalogues
• To improve our website, products, and services
• To comply with our legal and regulatory obligations

We process this information on the basis of your consent (where you submit a form), our legitimate interests in responding to enquiries and improving our services, and, where relevant, to take steps towards entering into a contract with you.

4. Sharing your information

We do not sell your personal data. We may share it with trusted service providers who help us operate our business — for example, our forms and email providers, delivery and installation partners, and IT service providers — under appropriate confidentiality and data processing agreements. We may also share information with other companies within the Envoplan Group where necessary to fulfil your request. We will not share your data with third parties for their own marketing purposes without your consent.

5. Cookies

Our website uses cookies and similar technologies to make the site work properly and to understand how visitors use it. When you first visit, you will be shown a cookie consent banner allowing you to accept or decline non-essential cookies.

• Strictly necessary cookies — required for the website to function and cannot be switched off.
• Analytics cookies (Google Analytics) — help us understand how visitors interact with our site so we can improve it. These are only set with your consent.

You can change or withdraw your cookie consent at any time by clearing your browser's cookies for this site and revisiting, or by adjusting your browser settings to block cookies. Note that blocking essential cookies may affect how the website functions.

6. How long we keep your data

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Enquiry and quote data is typically retained for the duration of any resulting business relationship and for a reasonable period afterwards.

7. Your rights

Under UK GDPR, you have the right to request access to, correction of, or deletion of your personal data, to object to or restrict certain processing, and to request that your data be transferred to another organisation. To exercise any of these rights, please contact us at enquiries@envoplan.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

9. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page shows when it was last revised.

10. Contact us

If you have any questions about this policy or how we handle your personal data, please contact us at enquiries@envoplan.co.uk or +44 (0) 20 8997 9656.